Refund & Return Policy
This policy explains how returns, replacements, and refunds work for purchases from Made by Rice 3D Studio. Because we sell both in-house 3D printed items and made-to-order wearables fulfilled by Printful, return eligibility depends on the product type.
Returns at a Glance
- 3D Printed Items: We handle issues for damaged/defective/incorrect items reported within 7 days of delivery.
- Wearables (Printful): We handle misprints/damage/defects reported within 7 days of delivery. Size/color preference changes are not eligible.
- Filament: Returns accepted only if unopened and unused.
- Custom/Made-to-Order: Not eligible for return (unless damaged/defective/incorrect).
3D Printed Products
We build many items in-house using 3D printing and hand-finishing. Because of that, small surface variations (such as layer lines or minor texture differences) are normal and do not count as defects.
Eligible for Replacement or Refund
Contact us within 7 days of delivery if your item arrives damaged, defective, or incorrect. After review, we will provide a replacement or refund, depending on the situation.
- Damaged in transit
- Manufacturing defect
- Wrong item received
Not Eligible (Unless There’s a Defect)
- Custom or personalized items (custom colors, scales, configurations)
- Made-to-order prints
- Clearance or sale items (final sale)
- Damage from misuse, modification, or normal wear
Wearables & Apparel (Printful)
Our wearables are produced on demand through Printful. Because each apparel item is made specifically for your order, we can only accept returns for confirmed production issues.
Eligible for Replacement or Refund
Contact us within 7 days of delivery if your item arrives misprinted, damaged, or defective. We’ll coordinate a replacement or refund based on Printful’s resolution process.
- Misprint or incorrect print
- Damage in transit
- Manufacturing defect
Not Eligible
- Incorrect size selection
- Color preference changes
- Buyer’s remorse or “changed mind” returns
Tip: Please review size charts carefully before ordering. If you want help choosing a size, email us and we’ll do our best to guide you.
Filament & Consumables
Filament is eligible for return only if the spool is unopened and unused. Once opened, filament cannot be returned. If your filament arrives damaged or incorrect, contact us within 7 days and include photos.
Shipping & Return Costs
- Return shipping is the customer’s responsibility unless we confirm the issue was our error.
- Original shipping fees are non-refundable.
- We do not accept returns without prior approval.
How to Request a Return or Refund
Email us and include your order details so we can resolve your request quickly.
Email: [email protected]
Phone: (484) 237-1924
Subject line: Return Request – Order #_____
Include: order number, issue description, and clear photos (if applicable).
We typically respond within 1–2 business days.
Final Notes
We review every request fairly and aim for a practical outcome. However, we may deny returns or refunds that fall outside the terms above. Our goal is simple: deliver quality products and stand behind them—without creating unnecessary friction.
Policy updates: We may update this policy from time to time. The version posted on this page applies at the time of purchase.
